Insurance Representatives - How Does Yours Measure Up?



Insurance agents can be a few of the most crucial people you'll ever do business with. They will assist you secure your property, your possessions and your financial resources. The work of an insurance representative has the potential to save you from monetary destroy.

You could go through your whole life time and not need the services of a lawyer. You might pass away and live and not need to use an accounting professional. But you can't reside in "the real life" without insurance agents.

However keep in mind ... it's YOUR responsibility to learn which protections are right for you.

Have you ever heard a story from a good friend or relative who filed an insurance claim, only to discover that the protection their agent guaranteed was not there? I hear those stories ALL THE TIME, and at the WORST POSSIBLE TIME ... AT DECLARES TIME!

I started my insurance profession as a representative in 1973. I kept my agent licenses active up until 1992 when I ended up being an insurance adjuster. Throughout that period of time, I sold nearly every kind of insurance possible.

The best agent is an individual who has spend time studying insurance, not an individual who is an expert in sales. The largest portion of insurance agents of all types are sales individuals, not insurance specialists. Your representative may or might not be a professional in insurance. You'll need to just ask your representative exactly what his education level is.

There are a lot of institution of higher learnings that provide degrees in insurance today. In our location, the University of Georgia uses degrees in Threat Management and Insurance. It's a pretty well-respected program.

Agents can likewise become specialists in insurance by going through continuing education, such as the Qualified Home Casualty Underwriter (CPCU) education program. Life insurance agents can achieve the Qualified Life Underwriter (CLU) professional designation. There are other classifications readily available to representatives, however those two are the most commonly accepted educational programs.

Agents in most states likewise need to finish a state-required number of Continuing Education hours each year in order to keep their insurance licenses. If they don't finish the hours, the state cancels their licenses.

An agent has a duty to you, called the "fiduciary duty." That means that he must keep your financial well-being initially in his top priorities. He has breached his fiduciary responsibility to you if an agent offers you an insurance policy because it has a greater commission than another policy.

Representatives normally carry a type of liability insurance called "Omissions and mistakes" liability insurance. Mistakes and omssions (E&O) is the insurance that covers the agent's business, or the representative individually, in the event that a customer holds the representative responsible for a service he provided, or stopped working to supply, that did not have the expected or assured outcomes.

1. loss of customer data. The representative merely loses your file, physically or electronically.

2. system or software failure. Computer system at the representative's office crashes and all data is lost.

3. irresponsible oversell. The representative sells you coverage you do not require, or sells you coverage limitations higher than needed.

4. claims of non-performance. This requires but is a broad classification to be. This could include charges that an agent did not offer the appropriate policy, or the proper amount of protection.

The number 4 example above is the most common and most dangerous for representatives. Here's why.

Individuals today have several insurance exposures, like:

vehicle physical damage

automobile liability

uninsured or underinsured motorists direct exposures

property owner physical damage

homeowner liability

excess liability

businessowner physical damage

businessowner liability

home-based organisations

life insurance requires

health insurance requires

disability insurance requires

Any one of the direct exposures noted above can effect any of the others. They are intricately woven together in each of our lives.

Any agent doing business in the modern-day world must do an insurance analysis of any possibility's present insurance and his future insurance requirements. To fail to do so is an invite for a suit.

What does this mean to you?

First: If your representative makes guarantees to you about coverage, and your claim gets rejected, you can make a claim against the representative's Mistakes and Omissions Liability policy. You might have to get a lawyer involved, however that just increases the possibility that your denied claim will make money.

Next: In my never-to-be-humble opinion, ALL representatives selling ANY kind of insurance should carry out a Insurance Requirements Analysis for the prospect PRIOR to offering the policy. In addition, I believe that an agent should thoroughly discuss the findings of the Insurance Requirements Analysis to the prospect PRIOR to selling the policy.

Both celebrations. the representative and the policyholder ... benefit in this deal. The policyholder has a complete description of the policy he's buying and its relationship to all his other insurance. The representative sells the right protection, and significantly decreases the risk of a claim or claim against his E&O protection for selling the incorrect coverage.

Here's what an insurance analysis treatment ought to appear like.

1. Personal Information Collection: get as much details about the insured and his relative as possible.

2. Get Copies of Existing Policies: the representative should really read the existing policies.

3. Evaluate Insurance Requirements: determine the right protections needed and the proper policy limitations.

4. Recommendations: what need to be purchased and costs.

5. Application and Sign-off Analysis: complete the application and have the insured accept the analysis kind.

6. Deliver the Policy: An agent should provide the policy face to face and discuss it once again, not just send you a copy in the mail.

Even after all of the training and education that any insurance agent gets, the agent is still not a professional in how to handle an insurance claim. For a lot of representatives, discovering the claims procedure would be a waste of their time, because a lot of representatives are not certified to manage claims.

Sure ... some agents will be offered a small claims settlement authority by the business they work for. Some representatives will be able to settle claims as much as about $5,000.00, then only in the home side of the claim ... such as a little water loss or a theft. For the most commercial insurance lexington sc part, the insurance company focuses claims managing with the claims workers and independent claims adjusters.

The most crucial strategies you ought to draw from this article are:

1. Interview EVERY insurance representative to learn their level of proficiency. Just do business with the most qualified, informed and experienced representatives. Let the inexperienced agents practice on individuals who don't care about protecting themselves the proper ways.

You get exactly what you pay for. You 'd be better served to pay a higher premium if an extremely certified agent takes care of you.

3. If you have issues with your representative, never ever be hesitant to call the Department of Insurance of your state. Agents are managed for a reason.


Agents normally bring a type of liability insurance called "Omissions and errors" liability insurance. Mistakes and omssions (E&O) is the insurance that covers the agent's company, or the representative separately, in the event that a client holds the representative accountable for a service he supplied, or failed to offer, that did not have actually the anticipated or promised results. Next: In my never-to-be-humble opinion, ALL representatives offering ANY kind of insurance should perform a Insurance Requirements Analysis for the possibility PRIOR to selling the policy. Even after all of the training and education that any insurance representative acquires, the representative is still not a specialist in how to handle an insurance claim. For many representatives, finding out the claims process would be a waste of their time, since many representatives are not accredited to manage claims.

Leave a Reply

Your email address will not be published. Required fields are marked *